Privacy Policy

This Privacy Policy describes how riv2 ("we", "us", "our", "Platform") collects, uses, discloses, and protects the personal information of users ("you", "your", "User") who access and use our online gaming platform located at https://riv2.cam. We are committed to protecting your privacy and handling your personal data with transparency, security, and in accordance with applicable data protection laws and regulations. By using riv2, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

1. Information We Collect

riv2 collects several categories of personal information to provide, maintain, improve, and secure our gaming services. The information we collect falls into the following categories:

1.1 Information You Provide Directly

When you register for an account or use our services, you voluntarily provide us with the following information:

• Account Registration Information: Full name, date of birth, email address, phone number, residential address, username, and password.
• Identity Verification (KYC) Information: Government-issued identification documents (KTP, passport, driver's license), proof of address documents (utility bills, bank statements), selfie photographs, and any other documentation required to verify your identity, age, and residency.
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja account details), payment card information (if applicable), transaction history, deposit and withdrawal records.
• Communication Data: Messages sent to customer support, chat logs, email correspondence, feedback, and any other communications you send to us.
• Profile Preferences: Language preferences, notification settings, responsible gaming limits, marketing communication preferences.

1.2 Information Collected Automatically

When you access and use riv2, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, mobile network information.
• Usage Data: IP address, geographic location (country, city, region), pages visited, features used, time spent on pages, referring/exit pages, clickstream data, search queries, games played, betting history, session duration.
• Cookie Data: Session cookies, preference cookies, analytics cookies, and other identifiers stored on your device. See our Cookie Policy section below for more details.
• Gaming Activity: Bets placed, games played, win/loss records, bonus usage, transaction patterns, account balance changes.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Information confirming your payment transactions, account verification status, and transaction security data from banks and e-wallet providers.
• Identity Verification Services: Information from third-party KYC verification providers to confirm your identity, age, and residency.
• Fraud Prevention Services: Information from fraud detection and prevention services to protect against fraudulent activity.
• Publicly Available Sources: Information from public databases and records to verify the accuracy of information you provide.

2. How We Use Your Information

riv2 uses your personal information for the following purposes:

2.1 Service Provision and Account Management

• Creating and managing your gaming account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to games, betting markets, and platform features
• Processing bets and determining game outcomes
• Managing bonuses, promotions, and loyalty rewards
• Communicating with you about your account, transactions, and platform updates
• Providing customer support and responding to inquiries

2.2 Legal Compliance and Security

• Verifying your identity, age (21+), and residency to comply with legal requirements
• Preventing fraud, money laundering, and other illegal activities
• Detecting and preventing multiple accounts, bonus abuse, and collusion
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Maintaining platform security and protecting against unauthorized access
• Investigating suspected violations of our Terms and Conditions
• Responding to legal requests, court orders, and regulatory requirements

2.3 Platform Improvement and Analytics

• Analyzing usage patterns and user behavior to improve platform functionality
• Conducting market research and understanding user preferences
• Testing new features and optimizing user experience
• Generating anonymized statistics and reports
• Personalizing content and game recommendations

2.4 Marketing and Communications

• Sending promotional offers, bonus notifications, and marketing communications (only if you have consented)
• Informing you about new games, features, and platform updates
• Conducting promotional campaigns and tournaments
• Sending transactional emails related to your account activity

2.5 Responsible Gaming

• Monitoring gaming behavior for signs of problem gambling
• Implementing responsible gaming limits and self-exclusion measures
• Providing responsible gaming tools and resources
• Enforcing age restrictions and preventing underage gambling

3. How We Share Your Information

riv2 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

3.1 Service Providers and Business Partners

• Payment Processors: Banks, e-wallet providers, and payment gateways that process your deposits and withdrawals (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Third-party KYC and identity verification providers that help us confirm your identity, age, and residency.
• Cloud Services: Cloud infrastructure providers that host our platform and store data securely.
• Customer Support Tools: Live chat, email, and communication platforms used to provide customer service.
• Analytics Providers: Services that help us analyze platform usage and improve user experience.
• Fraud Prevention Services: Security providers that help us detect and prevent fraudulent activity.

3.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, courts, and other governmental authorities when:

• Required by law, court order, subpoena, or other legal process
• Necessary to comply with gaming licensing and regulatory requirements
• Requested by anti-money laundering or counter-terrorism authorities
• Needed to protect our rights, property, or safety, or that of our users or the public
• Required to investigate suspected illegal activity or Terms violations

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity as part of the business transaction. We will notify you of any such change and the choices you may have regarding your personal information.

3.4 With Your Consent

We may share your information with third parties when you have explicitly consented to such disclosure.

4. Data Security

riv2 takes data security extremely seriously and implements robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is protected using industry-standard SSL/TLS 256-bit encryption.
• Secure Storage: Personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Access Controls: Only authorized personnel with a legitimate business need can access your personal information, and all access is logged and monitored.
• Two-Factor Authentication: We offer optional two-factor authentication to add an extra layer of security to your account.
• Regular Security Audits: Our systems undergo regular security assessments and penetration testing to identify and address vulnerabilities.
• Employee Training: All employees receive training on data protection and privacy best practices.
• Payment Security: Financial information is processed through PCI-DSS compliant payment processors and is not stored on our servers.

While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain the highest security standards.

5. Data Retention

riv2 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Information is retained for the duration of your active account and for a reasonable period afterward to allow for account reactivation.
• Transaction Records: Financial transaction data, deposits, withdrawals, and betting history are retained for at least 7 years to comply with financial regulations and anti-money laundering requirements.
• KYC Documents: Identity verification documents are retained for at least 5 years after account closure as required by regulatory obligations.
• Communication Logs: Customer support communications are retained for 3 years for quality assurance and dispute resolution.
• Marketing Consent: If you withdraw consent to marketing communications, we retain a record of your preference to ensure we do not contact you again.

After the retention period expires, we securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

6. Your Privacy Rights

As a riv2 user, you have the following rights regarding your personal information:

6.1 Right of Access

You have the right to request a copy of the personal information we hold about you. You can access most of this information directly through your account settings.

6.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update most information through your account settings or by contacting customer support.

6.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, subject to our legal obligations to retain certain data for regulatory compliance.

6.4 Right to Restrict Processing

You can request that we restrict the processing of your personal information in certain situations, such as while we verify the accuracy of data you have disputed.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to request that we transfer it to another service provider where technically feasible.

6.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account preferences.

6.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing certain requests.

7. Cookies and Tracking Technologies

riv2 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve platform functionality.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly, including login authentication and security features.
• Functional Cookies: Remember your preferences, language settings, and customization choices.
• Analytics Cookies: Help us understand how users interact with the platform to improve functionality and user experience.
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements (only with your consent).

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, blocking or deleting certain cookies may affect platform functionality and your ability to access certain features. Essential cookies cannot be disabled as they are necessary for platform operation.

8. Third-Party Links

The riv2 platform may contain links to third-party websites, services, or resources that are not operated by us. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

riv2 operates internationally and may transfer your personal information to servers located outside of Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. By using riv2, you consent to the international transfer of your personal information.

10. Children's Privacy

riv2 is strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account. If you believe we have collected information from someone under 21, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

riv2 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page and may notify you via email or through a notice on the platform. Your continued use of riv2 after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the riv2 platform
• WhatsApp: Contact details available on our website

We take all privacy inquiries seriously and will respond to your request within a reasonable timeframe, typically within 30 days.