Responsible Gaming

At riv2, we believe gaming should be an enjoyable form of entertainment, not a source of problems. While the vast majority of our players gamble responsibly and view gaming as a fun recreational activity, we recognize that for some individuals, gambling can develop into a serious issue that negatively impacts their lives, relationships, and financial wellbeing. That is why responsible gaming is not just a policy at riv2 — it is a core value embedded in everything we do. We are committed to providing a safe gaming environment equipped with comprehensive tools, resources, and support systems to help you maintain control over your gaming activities.

Responsible gaming means approaching gambling with awareness, setting boundaries before you play, and recognizing when gaming stops being fun. It means understanding that games are designed for entertainment and that winning is never guaranteed. It means betting only what you can afford to lose and never chasing losses or gambling with money intended for essential expenses like rent, food, or bills. It means being honest with yourself about your motivations for gambling and recognizing warning signs if your behavior is changing. At riv2, we provide multiple layers of protection to support responsible gaming, starting with strict age verification (21+ only), continuing with customizable control tools, and extending to self-exclusion options and professional support resources.

Recognizing Problem Gambling

Problem gambling can affect anyone regardless of age, income, education, or background. It often develops gradually and can be difficult to recognize in oneself. Warning signs that gambling may be becoming a problem include:

Spending more time or money gambling than you intended or can afford
Neglecting work, school, family responsibilities, or personal relationships due to gambling
Borrowing money, selling possessions, or going into debt to fund gambling
Feeling anxious, irritable, or depressed when not gambling or when trying to cut back
Lying to family or friends about the extent of your gambling activities
Chasing losses by gambling more in an attempt to win back money you have lost
Using gambling as an escape from problems, stress, or negative emotions
Repeatedly unsuccessful attempts to reduce or stop gambling

If you recognize any of these signs in yourself or someone you care about, it is important to take action immediately. Problem gambling is treatable, and help is available.

Player Protection Tools

riv2 provides comprehensive responsible gaming tools to help you stay in control

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can add to your account. Once you reach your chosen limit, you will not be able to make additional deposits until the next period begins. Deposit limits can be set or increased immediately, but decreases require a 24-hour cooling-off period to prevent impulsive decisions during emotional moments.

Daily Limit: Maximum amount you can deposit in any 24-hour period
Weekly Limit: Maximum amount you can deposit in any 7-day period
Monthly Limit: Maximum amount you can deposit in any 30-day period

To set deposit limits, log in to your account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Choose your preferred limit and confirm your selection. The system will automatically enforce your chosen limits.

Loss Limits

Loss limits allow you to set a maximum amount you are willing to lose over a specified period. This helps prevent excessive losses during unlucky streaks and protects your bankroll from significant depletion. Loss limits are calculated as deposits minus withdrawals and are reset at the beginning of each period.

Daily Loss Limit: Maximum net loss allowed in 24 hours
Weekly Loss Limit: Maximum net loss allowed in 7 days
Monthly Loss Limit: Maximum net loss allowed in 30 days

When you reach your loss limit, you will not be able to place additional bets until the next period begins, even if you have funds in your account. Loss limit decreases take effect immediately; increases require a 24-hour waiting period.

Session Time Limits

Time can pass quickly when you are engaged in gaming. Session time limits help you track how long you have been playing by automatically logging you out after a specified duration. This feature encourages regular breaks and helps prevent extended gaming sessions that can lead to fatigue and poor decision-making.

Set session durations from 30 minutes to 6 hours
Receive warnings at 80% of your chosen time limit
Automatic logout when time expires
Cool-down period before you can log back in (if configured)

Session time limits reset each time you log in. Use this tool to maintain disciplined gaming habits and ensure you are taking adequate breaks.

Reality Check Reminders

Reality check notifications are periodic alerts that display your current gaming session information, including time played, net wins/losses, and account balance. These reminders help you maintain awareness of your gaming activity and make informed decisions about whether to continue playing or take a break.

Choose reminder frequency: every 30, 60, or 90 minutes
View time elapsed since login
See current session win/loss status
Check current account balance
Option to continue playing or log out

Reality checks are designed to interrupt immersive gameplay and provide a moment of reflection. Use them to assess whether you are still playing for fun or whether emotions are driving your decisions.

Time-Out (Cooling-Off Period)

If you feel you need a break from gaming but are not ready to commit to long-term self-exclusion, the time-out feature allows you to temporarily suspend your account for a period of 24 hours, 7 days, or 30 days. During a time-out period:

You cannot access your account or place bets
You will not receive promotional communications
Any active bonuses will be forfeited
Your account balance remains secure and will be available when the time-out expires
The time-out cannot be reversed or cancelled once activated

Time-outs are useful when you feel your gaming is becoming excessive or when you want to take a break to reassess your relationship with gambling. To activate a time-out, go to Account Settings > Responsible Gaming > Time-Out and select your preferred duration.

Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available and is designed for players who recognize that their gambling has become a serious problem. When you self-exclude, your account is closed for a minimum period of 6 months, 1 year, or permanently. During self-exclusion:

Your account is immediately closed and cannot be accessed
You cannot create new accounts using the same personal details
All promotional communications cease immediately
Any remaining account balance (excluding bonus funds) will be returned to you
The self-exclusion cannot be reversed until the chosen period expires
After the exclusion period ends, your account will NOT automatically reopen — you must contact support to request reactivation, and we will assess your request carefully

Important: Self-exclusion is a serious commitment and should not be used as a temporary cooling-off tool (use time-out for that purpose). If you are considering self-exclusion, we strongly encourage you to also seek support from professional problem gambling counseling services.

To request self-exclusion, contact our customer support team via live chat, email ([email protected]), or WhatsApp. Our team will process your request immediately and provide confirmation.

Getting Help and Support

If you or someone you know is struggling with problem gambling, please reach out for help. Problem gambling is a recognized disorder, and professional support is available. Resources include:

riv2 Customer Support: Our team is trained to handle responsible gaming concerns with sensitivity and confidentiality. Contact us 24/7 via live chat, email ([email protected]), or WhatsApp to discuss responsible gaming tools, self-exclusion, or to request information about external support services.
National Problem Gambling Helplines: Many countries have dedicated helplines providing free, confidential support for problem gamblers and their families. These services offer counseling, intervention, and treatment referrals.
Gamblers Anonymous: A worldwide fellowship of people who share their experience, strength, and hope to help each other recover from gambling addiction. Meetings are available in many Indonesian cities and online.
Professional Counseling: Licensed therapists specializing in gambling addiction can provide one-on-one therapy, cognitive behavioral therapy (CBT), and family counseling to address underlying issues and develop healthy coping strategies.
Financial Counseling: If gambling has created financial difficulties, financial counselors can help develop debt management plans and budgeting strategies to regain financial stability.

Remember: asking for help is a sign of strength, not weakness. Recovery is possible, and support is available.

Tips for Responsible Gaming

Before You Play

Set a budget for how much you can afford to lose
Decide in advance how long you will play
Never gamble with money needed for bills or essentials
Make sure you are in a good mental state — avoid gambling when stressed, depressed, or under the influence
Understand the games you are playing and their odds

While You Play

Treat gambling as entertainment, not a way to make money
Take regular breaks to maintain perspective
Never chase losses by betting more to "win it back"
Keep track of time and money spent
Do not borrow money to gamble

After You Play

Accept wins and losses as part of the game
Do not try to immediately recoup losses
Reflect on whether you enjoyed the experience
Be honest with yourself about your behavior
Seek help if you feel you are losing control

Maintain Balance

Keep gambling as one of many leisure activities
Maintain relationships with family and friends
Pursue hobbies and interests outside of gaming
Prioritize work, education, and responsibilities
Ensure adequate sleep and physical activity